Cancellation & Refund Policy

Last Updated: January 08, 2025

Refund Policy for Courses and Question Banks:

At BoardCerts, we strive to ensure that our learners are satisfied with the resources we provide. Please review our refund policy carefully before making your purchase.

  1. Full Refund Window:
    • You are eligible for a full refund within 7 days of purchase. BoardCerts will ask for a reason for the refund and may request a telephone call discussion, as BoardCerts strives to understand the reason behind all requests to better improve their products. However, a refund will always still be issued, as long as it is within 7 days of purchase. Access to BoardCerts products will be removed as soon as a refund is issued.
    • After the 7-day period, refunds will not be issued under any circumstances.
  2. CE Credit Eligibility: If a refund is requested and processed, you will forfeit eligibility for any Continuing Education (CE) credits associated with the course or question bank.
  3. Payment Method: Refunds will be issued back to the original payment method used at the time of purchase.
  4. Non-Transferable Orders: Purchases are non-transferable and cannot be assigned to another individual or account.
  5. Refund Request Process: To initiate a refund, send an email to support@BoardCerts.com with your order details and the reason for your request.

Cancellation Policy:

  1. Course Access and Cancellation: Once access is granted to a course or question bank, cancellation requests are limited to the refund policy period (7 days from purchase).
  2. Technical Issues: If you experience technical issues accessing the content, please contact us at support@BoardCerts.com for assistance before requesting a refund.

By purchasing from BoardCerts, you acknowledge and agree to this policy. If you have any questions, contact our support team for clarification.